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Delivery Apps: Friend of Foe?

As customer habits and restaurant operations have both made dramatic shifts this past year, delivery has been at the center of the conversation, with third-party delivery services not far behind. They’ve allowed restaurants to continue to reach large audiences, but they’ve also cut into sales with their steep commission fees. With customers still leaning heavily...

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Drive-Thru & the Road to Recovery

Seven months into the COVID-19 pandemic, social distancing and safety precautions are still top-of-mind for many restaurant guests. As a result, drive-thrus have proven to be a big advantage for those brands and restaurants that offer them. While installing a drive-thru might not be feasible for your restaurant, there are still lessons to learn from...

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3 COVID-19 Restaurant Trends That Are Here to Stay

With the pandemic forcing restaurants into a new way of operating, many had to implement changes that they might not have foreseen. But, as Datassential notes, “at their core, most problems consumers identified [during COVID-19] weren’t stemming from new needs.” As a result, many of these new choices or ways of working could benefit customers...

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LEARNING FROM COVID-19 & PREPARING FOR WHAT’S NEXT

PREPARING YOUR RESTAURANT FOR THE REST OF THE PANDEMIC Staggered reopening mandates and varying sanitation guidelines from state to state have made operating a safe restaurant during COVID-19 a moving target. With the duration of the virus still unknown, restaurant operators will continue to face new and varying operational challenges. So here are some strategies...

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THE BOXED LUNCH IS BACK How to Cater During COVID

Boxed lunches. Prepackaged snacks. Bottled soda, coffee and water. As employees return to the office, health and safety will be front and center—and that includes how everyone can eat at work. And restaurants who can pivot from buffet-style catering to individual meal solutions will be the first to get the call. So here are a...

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Satisfying Comfort Food Cravings

While people continue to navigate their new normal, one constant has emerged in dining: Guests are craving comfort food now more than ever. Diners report having a hunger for comfort foods 25% more than before, and 40% of them are motivated to order because of that craving. Thinking of how you can seize on this...

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DINE IN OR DELIVERY? Tips for Balancing Marketing Messages

Even as many restaurants are now fully reopen, revenues on the whole are down compared to pre-pandemic numbers. Consumers are still cautious about returning to dining in as previously accustomed to, necessitating that curbside, drive-thru and delivery become mainstays in your restaurant’s sales quiver—at least for the time being. So how do you prioritize your...

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MAKING THE MOST OF YOUR OUTDOOR DINING SPACE

According to Dataessential research, 47% of diners are willing to dine-in at a restaurant with outdoor or patio seating. So if you’re considering maximizing your restaurant’s capacity by expanding outdoors, now may be a good time to think about the logistics of your setup, safety measures and curb appeal.  START WITH THE BASICS  By expanding...

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SIGNS OF THE TIMES? How to Help Diners Feel Safe with Signage

Despite all the challenges associated with reopening your restaurant’s dining room, there’s a reason to make the effort: people miss dining out. According to a QSR Magazine survey, 70% of respondents say that dining out would help them feel normal again. We’ve covered ways to bring customers back to the dining room, but another crucial...

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